Frequently Asked Questions
For normal orders, shipping is free to anywhere in the world. If you are a wholesale customer, we have some different options if you wish to buy in bulk
You can pay for your painting with a credit card, PayPal, or money order. For large orders, we’ll accept a bank wire.
Between three and five weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 10-25 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you’ve approved the painting, we’ll ship it to you immediately. Shipping can take 7 to 15 days. When you order your painting, we’ll send you a detailed timeline that shows when you’ll see a sample and when you’ll receive your painting.
If you need it urgently. We will shorten the order time. Please contact us.
Every oil painting we sell is guaranteed to be 100% hand-painted on canvas by a master artist. You can be rest assured that you will only receive magnificent oil paintings that have been painted from scratch by our skilled artists.
We have over 100 talented artists.
Yes, in fact we offer many. The first guarantee happens when, if requested by you during checkout, we email you a photo of your painting. Our guarantee is that we’ll revise this painting until it meets your expectations. Our second guarantee is when you receive the painting; you are free to return it for more revisions or else for a full refund minus our actual shipping cost — which is, on average, $50 per painting. Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Our return policy is valid for 60 days and the return period is from the merchandise arrival date and is not valid for custom orders.
Of course. If requested by you during checkout, we will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping.
Send us an email
Dafen Art Village, Longgang District,
Postal code: 518112
Tel: (86) 75528440268 (China Landline) or (86) 18129924200 (mobile)